Multicultural Marketing

Multicultural marketing is becoming more, well, multicultural!! Most of my clients have become more interested in diversity over the years as multicultural marketing becomes status quo in marketing, rather than just a late, extra addition to a plan. Last week I was in a meeting where we were discussing nuances among distinct ethnic groups especially in Chicago. Here are some interesting facts I learned:

• The digital divide with African Americans is shrinking – not because more African Americans are getting home computers, but rather due to the growing popularity of smart phones.  
• Also due in part to smart phones, social media has become a major factor in how African Americans communicate and expect to receive information.  
• Latinos typically have more family members living in their home, which means they consume products differently – for example, they may have multiple refrigerators in their home.  
• Often Latino households have someone up all hours of the day and night due to alternate work schedules (shift work, etc.) so they consume more electricity than the typical household. 

But there is more to multi-cultural marketing than Latino and African American audiences. You may have seen, like I did recently, this interesting fact on Taxi TV. Chicago has the largest Polish-speaking community outside of Warsaw.  The Polish community also has its own characteristics. Because electricity is so costly in Eastern Europe, many Polish immigrants are already used to reducing their energy use, such as turning off the lights (and heat) in unused rooms or running the dishwasher or vacuum cleaner at night.

These are just a couple examples of cultural nuances seen within the diverse communities in Chicago. We are in an age where micro-marketing campaigns and localized, one-to-one communications have become standard components of any consumer marketing plan. Consumers have come to expect messages that are not tailored to their particular needs.  Not considering these variations may have an impact on the success of your consumer marketing initiatives.

The New/Old Media

I recently read a very informative article on “19 tips for Building an SEO Strategy for Ad Agency New Business" by Michael Gass, michaelgass@mailvresp.com.

As a veteran of the Direct Marketing business I have often thought of the similarities of the DM business and the Internet or Web-based businesses. They both speak directly to the consumer or selected audience based on the products and services that they want to market or sell to. The audience identification, which is the backbone of all successful marketing campaigns, is crucial in the Internet or Social Media world. Some other similarities that I noticed in this article by Michael Gass are outlined below. Using today’s terms I have highlighted related terms that apply to my business training.

Benchmark – Know what your current page rank is and continue to monitor it with tools such as Alexa and the Google Tool.
Corresponding DM Term – Control Package or Response Rate for the Control Package.

Blog Refer Log – Visitors to your site and where they are coming from.
Corresponding DM Term – Response Analysis.

Meaningful title and/or a descriptor statement. 
Corresponding DM Term – Teaser copy on an outer envelope.

Domain Name.
Corresponding DM Term – Product title or what your company does.

Fresh Content.
Corresponding DM Term – Interesting copy!

The more I learn from this new media the more it makes sense. It sinks in when I am able to relate it to what I already know – the trick is being open-minded enough to see the power of this new/old media. The one item that I am totally enamored with is the viral nature of this new media. I don’t ever recall a person sending along a direct mail letter or a free-standing insert to me.

New Year. New Energy.

Leo Burnett "When to take my name off the door" from Lobo on Vimeo.

I had read this speech a number of years ago, it is the speech Leo Burnett gave himself in December of 1967 announcing his retirement. Some pretty lofty goals and probably not even achievable today, but a great way to re-energize at the beginning of a new year. Oh, and the animation is pretty darn cute, too.

Officially Certified...

As a WBENC-Certified Women’s Business Enterprise! Maybe you thought the headline would lead into a different opening line, but this post is all about the good news that Eire Direct has received our certification as a diversity supplier.

Most business people already know how important diversity supplier relationships are to corporations and government agencies. The programs and policies of these certification groups are designed to expand opportunities and eliminate barriers in the workplace for women business owners, as well as to encourage companies to engage minority and diverse business partners. For Eire, the certification means that our current clients can obtain credit for the work they currently do with us and that new doors may be opened with potential clients seeking to expand their partner list with companies like ours.

We worked hard to get the certification – only those of you who have experienced the process know the amount of time it takes to gather necessary documents, complete forms, participate in site visits and explain your motivation to get certified. Through the process, I learned just how many certifying bodies there are and the types of contracts they cover. For anyone curious about applying, be sure to do your homework as to what certifications your clients or prospects even recognize before you start the process.

Now that we have the certificate (which we are going to proudly display in our office, on our website, our business cards and so on…), we need to get involved with the WBENC organization and its corporate members to put our certification to work as we expand Eire’s relationships in 2012.